We are all about Happier users! Experience Happit at European Collaboration Summit 2018 at booth 32 to see how user training can be integrated in existing SharePoint and Office 365. We can’t wait to meet you!
The role of a Microsoft Service User Adoption Specialist is very complex, it requires both psychological and strategic knowledge; as well as logic and substantial know how on the process of making organizational change. At the same time, the Microsoft Service User Adoption Specialist needs to deliver tangible changes and benefits, which are backed by data and analysis. User Adoption and knowledge transferal is an appropriate way to open the door to positive development in a company and to increase business plus profits. User Adoption Platforms like Happit are key to drive adoption.
According to Simon Sinek’s famous claim ‘People don’t buy what you do, they buy why you do it’. Have you ever considered how your customers felt after new system implementation? What was their first reaction, were they stressed or relaxed? How much time did they spend to find themselves in a new reality? How many […]
User adoption of technology services is challenging. With the cloud services, this is becoming a critical success factor for all in the industry. Let’s face it, a half-way implemented solution does not bring the expected value to the customer, and due to low swapping cost, it is an instant risk for the technology provider. Together […]
Al Lee-Bourke has definitely seen it all when it comes to user adoption of digital services. He has seen the ups with Microsoft probably doing some of the largest user adoption cases in the world and downs as he has been fired from his CIO position after the implementation of new software failed – […]
At this summer’s MS Inspire Microsoft announced that user adoption is one of the new initiatives of P-CSM program. We collected the reasons why user adoption matters and why every MS technology provider should consider it as a corner stone when building customer success.